Your record is your legal evidence. We treat it that way.
The plain answers your IT, legal and procurement teams will ask for - and the pack that answers the rest.
Evidence, not promises
Inspection ready from the records you keep
Every check, signature and action carries who, when and which version, so the pack an inspector sees is the record itself.
What we can tell you today
Support
Email hello@oberoncompliance.com, answered by Oberon's own team. Support hours: Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays. First reply target: within 2 working days. Anything stopping work on site: cannot sign in, SOS or roll call not working, data missing or wrong, or payment blocking access. First reply target: the same working day if raised before 3pm, otherwise by midday the next working day. These are response targets, not guarantees. Safety emergencies are never handled by support - always call 999. Direct clients and partners contacting Oberon use these targets. Partner-hosted clients contact their partner first.
Hosting
The application and database run on managed infrastructure in the EU (eu-west-3, Paris). Traffic is encrypted in transit and data is encrypted at rest by the platform.
Backups
The database is backed up daily on a rolling retention by the managed platform, and files in storage are covered by the same service. Restores are rehearsed against a real archive rather than assumed.
Access control
Every account belongs to one organisation and sees only that organisation's records, enforced in the database itself rather than in the screens. Roles decide what a person can do inside their own workspace.
Audit trail
Records that matter carry who did what and when. Support access to a customer workspace is never silent: it is logged and visible to the customer.
Subprocessors
We use a small set of processors for hosting, payments, email and analytics. The current list is an annex to the data processing agreement and customers are told before it changes.
Offboarding
There is one export path and it is available from day one: download everything, as files and data, whenever you want it. Leaving does not require a support ticket.
Need it as one document? Ask for the procurement pack and we will send the current version. Contract terms are in the data processing agreement.